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Customer relationships and team spirit: the keys to success at Firalux

25. September 2024
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‘As an entrepreneur, I prioritise two things: strong customer relationships and a committed team.’
- David Sutter

As an entrepreneur, I prioritise two things: strong customer relationships and a committed team. That's exactly what I saw at Firalux when Andreas Rieder approached me with an enquiry about succession planning.

Firalux is a company that has been on the market for over 30 years and has built up long-standing customer relationships and enormous potential. It is backed by a team of employees, some of whom have known each other for many years and work together to achieve success.

The past few years have brought a number of changes for the Firalux team and customers.

Changes in ownership, management, team leadership and the sales team have led to challenges that we can only overcome together.

We want to clearly define our processes, continuously improve and regain trust. Our clear goal is to once again become the undisputed number 1 in the recessed spotlight sector. In addition, we offer a diverse range of outdoor lighting for stylish apartment blocks as well as customised solutions for large projects. We attach particular importance to a well-stocked warehouse, straightforward service and first-class quality at attractive prices.

What do I need for this? Nothing we don't already have: a fantastic team and a loyal customer base.

Let's get started and look forward to this exciting adventure!

David Sutter
New happy owner of Firalux